Faq

HOW LONG WILL SHIPPING TAKE?

Shipping time will vary depending on buyer’s location. Packages can sometimes take longer to be delivered, especially during Holiday seasons. For special Express services for all locations please contact us Email Mark here and we will let you know the additional cost.

DELIVERY TIMES

Prints generally ship within 7 business days of your completed order.

WILL I HAVE TO PAY DUTIES AND TAXES?

Buyers are responsible for all custom fees or receiving fees incurred. The government of the country where your order is delivered determines custom fees.

DO YOU SHIP INTERNATIONALLY?

Yes. We are happy to ship prints to almost every destination in the world.

DO I RECEIVE A NOTIFICATION WHEN I HAVE CONFIRMED MY PURCHASE?

Yes, you will receive an invoice via email that will include an order #. Once your print has shipped, you will receive another email confirmed that your order has shipped.

WHAT IS A LIMITED EDITION?

A limited edition is produced in a set limited quantity. Each piece in the edition is identical and is considered an original. Limited edition photographs are generally more valuable because of the limited number available. Once a photograph is sold out, it will not be released again in that particular size or type of medium.

WHAT IS A CERTIFICATE OF AUTHENTICITY (COA)?

A Certificate of Authenticity is a card with The Mark Mason Photography logo that’s signed by the Photographer. A COA accompanies each print and includes the Photographer’s name, artwork title, size, edition number and paper type.

I MADE A MISTAKE WHEN I SUBMITTED MY ORDER; HOW CAN I CORRECT IT?

Email Mark here so we can modify your order or account information.

HOW DO YOU ENSURE THE BEST PROTECTION FOR MY PRINT?

A print can be damaged by sunlight, so it’s an absolute necessity to choose glass or Plexiglas that has a UV protecting coating. Even though the UV coating will protect your print, it's still best to keep your work out of direct sunlight.